FAQ's

WHERE DO YOU SHIP TO?

Presently, Canada & the USA. We hope to set up European shipping soon! 

 

HOW LONG WILL IT TAKE TO GET MY GEAR?

Expect 2-4 weeks for most places. Of course, weather and any issues with shipping services can cause delays. 

 

HOW DO I TRACK MY ORDER?

1. Navigate to our ORDER LOOKUP page using one of the methods below; 

A) Click the link on the main menu as shown below;

 

B) Click the blue button in the post-purchase email from us as shown below;

     

    C) Click here to open the Order Lookup page

     

    2. Next, put your email and order number in the fields as shown below;

      3. Then, your order loads. Scroll about halfway down the page and look for the info shown in the red box:

      Your tracking number is clickable and will open right to the Canada Post tracking website. Our form will also load the shipping details into the grey area where the red arrow is pointing to. Our items ship from China, so Canada Post's system will not have accurate info for the first 1-2 weeks or until the item arrives in Canada. 

        

      DO I HAVE TO PAY DUTY ON MY ORDER?

      Duty and taxes are applicable based on the country you reside in. For example, for Canada: If your item is $20 or less, most likely you do not pay any taxes or duty. If your item is over $20, you most likely will. Read more on the CBSA site.